The next time you need technical support, look to ServiceNow – the company’s new platform for IT assistance in North and South America and Europe.
Starting today, ServiceNow replaces the MIS Global Call Center as your go-to resource for technical support. The new platform offers expanded IT services plus new self-service options that make it easier to find information, get help and minimize operational downtime due to technical issues.
Going forward, employees automatically will be directed to ServiceNow to submit any new help desk tickets. Open tickets in GCC as of April 24 will be seen through completion, with no further action required.
“From software management to hardware troubleshooting, effective and efficient IT services help keep the company’s global operations moving forward,” said Ketan Patel, Vice President-Operational Systems and Infrastructure. “ServiceNow is the latest step in our support of a global digitized workforce, with a platform that helps ensure employees, teams and sites have what they need to be successful.”
A key feature of ServiceNow is the Employee Center, where you can do everything from report an issue, request new hardware, and even get help from a virtual agent, or chatbot. New self-service options make it easy to search questions or issues and get answers as well as access articles and how-to guides. Watch the video to learn more.
“The Employee Center is a one-stop-shop for all things IT support,” said Mark Ioia, Manager-Global End User Solutions and Services. “Our goal is to empower people to quickly find the information they need on their terms.”
Take the ServiceNow Five-day Challenge
To encourage employees to try ServiceNow, MIS is holding a Five-day Challenge where participants will be entered into drawings for the chance to win great prizes, such as gift cards. To participate, follow ServiceNow in Yammer and look for the post with instructions.
For more information about ServiceNow or the Five-day Challenge, connect with the ServiceNow team at servicenow@fmi.com.